Frequently Asked Questions (FAQs)
1. How long does shipping take?
Our standard shipping time is 2-5 business days. Please note that orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
2. What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one. The product you return must be in the same condition you received it and in the original packaging.
3. How do I initiate a return?
To initiate a return, please fill out the form on our Contact Us page and send us an email with your order number. We will provide you with further instructions on where to send the returned items.
4. When will I receive my refund?
A refund will be issued once we have received your returned item(s) and inspected them. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. This process can take up to a week after we receive the returned items.
5. What if my order is damaged or incorrect?
If you receive a damaged or incorrect item, please contact us immediately with your order number and details about the product. We will work with you to resolve the issue as quickly as possible.
6. Who do I contact for additional questions?
If you have any further questions, please don't hesitate to contact us. You can reach us through the Contact Us page on our website. We're here to help!
Please note that our customer service hours are Monday through Friday, 9:00 AM to 5:00 PM. We strive to respond to all inquiries within 24 hours during these operating times.